1. About Us

Veritas Investor Network(5 Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside, L23 2UN) is a trading name of Chase Monro Claims. Chase Monro Claims is authorised and regulated by the Financial Conduct Authority (FCA), under FRN Number 831404.

Our postal address and registered office is located at 5 Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside, L23 2UN. The company is registered in England and Wales with company registration number 08314551.

Chase Monro Claims is a data controller and is committed to protecting your privacy. We take our responsibilities regarding the security of user information very seriously. This privacy statement outlines how Chase Monro Claims complies with UK and European Union data protection laws. We have designed our website so that you can browse without the need to identify yourself or disclose any personal information. Should you choose to provide us with any personally identifiable information, rest assured it will be used solely in accordance with this Privacy Notice.

This website and our services are not intended for children, and we do not knowingly collect data relating to children.

If you have any questions regarding this policy, please contact us at [email protected] or write to us at the address below. We will do our utmost to address your queries.

Data Protection Officer
Chase Monro Claims
5 Glenn Buildings South, 10A Moor Lane
Crosby, Liverpool, Merseyside, L23 2UN

This privacy policy was last updated on 12/12/2024.

2. What is Personal Data?

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as: “any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

3. How we use your information

This privacy notice tells you how we, Chase Monro Claims, will collect and use your personal data for example:

To contact you in response to a specific enquiry. To provide our products and services that you request from us.Send you transactional communications via the contact details you have provided to us during our services. Contact third parties on your behalf, with your specific instruction.Send you email notifications which you have specifically requested. To personalise the website for you. To send you promotional emails and mailings about Chase Monro Claims’ products, services, offers and other things that we think may be relevant to you.Operate and manage your account and manage any application, agreement or correspondence you may have with us.Carry out, monitor and analyse our business. To identify, prevent, detect or tackle fraud, money laundering, terrorism and other crimes. To contact you via email or telephone for market research reasons. To form a view of you as an individual and to identify, develop or improve products that may be of interest to you.For audits, regulatory purposes, legal obligations, and compliance with industry standards.Perform other administrative and operational purposes including the testing of systems.

Please note that we will not under any circumstances sell or share your data with third-party marketing companies without your consent.

4. Why do we collect and store personal data?

We need to collect personal data in order for us to provide you with a service, to answer enquiries about our services and to maintain our records. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

5. Personal data categories we collect. We may collect, use, store and transfer different kinds of personal data about you which we have categorised as follows:

Identity Data

This includes first name, maiden name, last name, marital status, title, date of birth and gender.

Contact Data

This includes email address and telephone numbers.

Financial Data

This includes bank account information and payment details.

Compliance Data

This includes recorded calls for quality checks and staff training. Such recordings may also be used to help us combat fraud.

Technical Data

This includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Usage Data

This includes information about how you use our website, products and services.

Marketing and Communications Data

This includes your preferences in receiving marketing from us and your communication preferences.

Aggregated Data

This includes statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Special Categories of Personal Data

This includes health and vulnerability-related data that you may voluntarily share with us during the fulfilment of our services to you. We will always ask for your explicit consent to record and share Special Category Data.

6. How we might collect personal data. We use different methods to collect data from and about you as follows:

When you voluntarily provide it to us:

You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

This includes personal data you provide when you:

Apply for our products or services;

Request marketing to be sent to you; or Give us some feedback.

Collected automatically:

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Provided by third parties or publicly available sources:

We may receive personal data about you from various third parties as set out below:

Technical Data from analytics providers such as Google based outside the EU;Identity and Contact Data from publicly available sources, including Companies House and the Electoral Register based inside the EU.

7. Processing Purpose and Our Legal Basis

We ensure that we always have a valid legal basis for processing personal data, which has been carefully assessed in line with our purposes. The primary legal basis for processing your information aligns with our contractual obligations to deliver the services and products you have requested from us.

As a regulated company, we are subject to audits and high standards in delivering our services. In some instances, we may be legally obligated to process personal data to comply with regulatory audits.

We may also process your personal data under legitimate interests that we pursue. These interests are tested to ensure they are balanced, appropriate, and considerate of any potential impacts on your rights (both positive and negative). We do not process personal data in ways where our legitimate interests are overridden by your rights unless required or permitted by law or unless we have your explicit consent.

If you have any questions regarding the legal basis for our processing activities, please feel free to contact our

Data Protection Officer

8. Recipients of Your Personal Data

In providing the services you have requested, we may share your personal data with processing partners, known as recipients and data processors. These recipients are bound by strict contracts and comply with robust data protection policies and security protocols.

We carry out due diligence with all recipients and data processors to ensure that:

Data security protocols are upheld.Their data protection policies align with regulatory standards.Processing activities are governed by contracts that strictly regulate how your information is used.

If you would like more details about the parties with whom we share your data, please contact our

Data Protection Officer

Email Delivery and CRM

We use CRM systems for managing customer relationships, including emailing customers with service updates and securely holding data. These systems are carefully selected to ensure compliance with data protection regulations and the safeguarding of your personal information.

Service Provider : HighLevel, Inc.
Address: Colmantstraße, 1553115 Bonn, Germany

Chase Monro Claims, 5 Glenn Buildings South, 10A Moor Lane, Merseyside, L23 2UN

Third Parties

We may share your personal data with third parties in certain circumstances, including in the event we decide to sell, transfer, or merge parts of our business or assets.

Marketing Agents

CM Marketing acts as a marketing agent for Chase Monro Claims. They provide all information captured through this website directly to Chase Monro Claims. CM Marketing does not use the captured data for any purpose other than forwarding it to Chase Monro Claims or, in some cases, re-engaging with customers to assist with the completion of their claim registration before passing it to Chase Monro Claims. This re-engagement may include, but is not limited to, email and SMS notifications, all of which will include an opt-out option.

If you have any queries regarding marketing, you can contact:

CM Marketing
5 Glenn Buildings South, 10A Moor Lane, Crosby, Liverpool, Merseyside, L23 2UN

If our business undergoes changes, such as a sale or merger, any new owners may use your personal data in the same manner as outlined in this privacy notice.

9. Disclosure of Your Personal Data

We may disclose your personal data to third parties under specific circumstances, as outlined below. These entities are obligated to process your data in compliance with the same safeguards we implement and will not use your information to contact you directly.

HM Revenue & Customs (HMRC): We are required to share certain data with HMRC to comply with legal obligations. Financial Conduct Authority (FCA): As a regulated entity, we may disclose small amounts of data to the FCA for auditing purposes.Compliance Consultants: Consultants or similar services based in the United Kingdom may require access to data for reporting processing activities in certain legal and compliance contexts.

11. Data Security

We have implemented robust security measures to protect your personal data from accidental loss, unauthorised use or access, alteration, or disclosure. Access to your personal data is restricted to employees, agents, contractors, and other third parties with a legitimate business need. These parties are only permitted to process your data on our instructions and are bound by confidentiality obligations.

In the event of a suspected data breach, we have procedures in place to address the issue promptly. Where legally required, we will notify you and the relevant regulatory authority

12. Data Retention

We are required by regulatory bodies to retain personal data for six years or as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

To determine the appropriate retention period, we consider factors such as the amount, nature, and sensitivity of the data, potential harm from unauthorised use or disclosure, the purposes of processing, and applicable legal requirements.

For more detailed retention period information, you may contact our Data Protection Officer. Data retained solely for legal purposes will be stored securely and used exclusively for those purposes.

14. Your Rights as a Data Subject

As a data subject, you have the following rights regarding your personal data:

Right of Access: You may request a copy of the data we hold about you.Right of Rectification: You may correct inaccurate or incomplete data.Right to Be Forgotten: Under certain circumstances, you can request data erasure.Right to Restriction of Processing: You can request that processing of your data be restricted under certain conditions.Right to Data Portability: You can request that your data be transferred to another organisation.Right to Object: You may object to specific types of processing, such as direct marketing.Right to Object to Automated Processing, Including Profiling: You can request to avoid the legal effects of automated decision-making or profiling.Right to Judicial Review: If we refuse your request under access rights, we will provide an explanation, and you have the right to lodge a complaint.

Requests involving third parties will be forwarded to ensure proper handling.

15. Requesting Access to Your Data

You may contact Chase Monro Claims to confirm what personal data we hold about you and how it is processed. Upon request, we will provide:

The identity and contact details of the individual or organisation determining data processing purposes. Contact details for the Data Protection Officer, if applicable.The purpose and legal basis for processing.Details about processing based on legitimate interests. Categories of personal data collected, stored, and processed. Recipients or categories of recipients of the disclosed data.Information on transfers to third countries or international organisations and the safeguards in place.The duration of data storage.Your rights to correct, erase, restrict, or object to processing.Information on withdrawing consent at any time. How to lodge a complaint with the supervisory authority.Whether providing personal data is a statutory or contractual requirement and any consequences of failing to provide it.The source of personal data, if not collected directly from you.Details of automated decision-making, including profiling, along with the logic, significance, and consequences of such processing.

Identification Requirements

To process your request, we may require proof of identity.

If you have any questions or wish to exercise your rights, please contact our Data Protection Officer.

When requesting information about your personal data, Chase Monro Claims accepts copies of the following forms of identification:

Passport
Driving licence
Birth certificate
Utility bill (dated within the last three months)

Please ensure that the identification provided is clear and valid to facilitate the processing of your request.

Contact Details for the Data Protection Officer (DPO):

Data Protection Officer

Chase Monro Claims
5 Glenn Buildings South
10A Moor Lane
Crosby, Liverpool
Merseyside, L23 6TF
Email:

[email protected]

16. When Things Don't Go as Planned

If you wish to raise a concern regarding the processing of your personal data by Chase Monro Claims or any third parties, or if you are dissatisfied with how your complaint has been handled, you have the right to lodge a complaint directly with the relevant supervisory authority. You may also contact Chase Monro Claims' Data Protection representatives or Data Protection Officer (DPO) for further assistance.

Complaints Officer

Chase Monro Claims

10A Moor Lane, 5 Glenn Buildings South

Crosby, Liverpool, Merseyside, L23 2UN

Email:

[email protected]

Data Protection Officer

Chase Monro Claims

10A Moor Lane, 5 Glenn Buildings South

Crosby, Liverpool, Merseyside, L23 2UN

Email:

[email protected]